Accessibility Statement for Swift Self-Service Portal
This website is run by West Midlands Combined Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts in your browser
- Navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- You can’t zoom up to 300% without text spilling off the screen, or interface elements overlapping
- Some interface elements do not have sufficient colour contrast. For example, buttons, text and hovering on buttons
- Some of our online forms are difficult to navigate using just a keyboard
- You cannot skip to the main content when using a screen reader
- Some form fields are missing text labels
- You cannot modify the line height or spacing of text
- The service might not display correctly in system high contrast mode due to the way pages are styled
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- Email: email@example.com
- Call: 0345 303 6760
- Write to Customer Services, 16 Summer Lane, Birmingham, B19 3SD
We’ll consider your request and get back to you in 10 days.
There is more information about what we can provide and our process in our reasonable adjustments policy.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Equalities Team:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices and travel shops have audio induction loops.
You can read more about reasonable adjustments we are able to provide.
Technical information about this website’s accessibility
West Midlands Combined Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some forms elements are skipped when using just a keyboard, this fails WCAG 2.1 success criterion 2.1.1 Keyboard. We plan to fix keyboard navigation by March 2021.
There is no skip to main content link, so people using screen readers cannot skip the navigation. This fails WCAG 2.1 success criterion 2.1.1 Keyboard. We plan to add skippable regions by March 2021.
Some form fields do not have text labels associated with them, so people using screen reader software cannot access them. This fails WCAG 2.1 success criterion 3.3.2 (Headings and Labels). We plan to add text labels to all form fields by March 2021.
Some text and buttons do not have sufficient colour contrast, so they may be hard to see for some people. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We plan to fix this by March 2021.
Some image links are missing link text, so they aren’t understandable to people using screen readers. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (in context). We plan to add text to image links by March 2021.
Some links don’t use text which describes their purpose well. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (in context). We plan to fix link text by March 2021.
Some text runs off the page or becomes hard to read when scaling the webpage. This fails WCAG 2.1 criterion 1.4.4. Resize text. We plan to fix resizing issues by March 2021.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Any new PDFs or Word documents we publish will meet accessibility standards.
We have not identified any services as Disproportionate Burden to fix.
Preparation of this accessibility statement
This statement was prepared on 10 September 2020. It was last reviewed on 10 September 2020.
This website was last tested on 9 September 2020. The test was carried out by the Digital and Data department at West Midlands Combined Authority.
We used this approach to decide on a sample of pages to test:
- All content pages are built on templates
- We checked all live content pages and created a list of common templates
- We chose an example for each template which used the most template functionality.